Fulfillment & Shipping FAQ

How long does it take for my order to ship?

Delivery windows vary depending on the product type and fulfillment source:

In-stock / US-based supplier items: Typically ship within 2–5 business days and arrive within 5–10 business days after shipment. [Confirm exact window with your supplier SLAs]
Dropship items: Processing and shipping times vary by supplier. Estimated delivery windows are shown on each product page where available.

What is a made-to-order item?

Some products — such as custom-printed apparel and accessories — are made to order. This means production begins after you place your order. Please allow additional production time (typically 3–7 business days) before shipment. [Confirm production window with Printful / Ninja POD SLAs]

Why did my order arrive in multiple packages?

We work with multiple fulfillment partners and suppliers. If your order contains items from different sources, they may ship separately and arrive at different times. You will receive separate tracking numbers for each shipment.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. If you ordered multiple items, you may receive more than one tracking email.

Can I cancel or modify my order?

We process orders quickly to keep fulfillment moving. If you need to cancel or change your order, please contact us as soon as possible after placing it. Once an order has been submitted to a supplier or entered production, we may not be able to make changes. [Confirm your cancellation cut-off window]

What is your return policy?

We want you to love your order. If something arrives damaged, defective, or incorrect, please reach out within [X days — confirm your return window] of delivery with your order number and photos, and we will make it right.

Please note: Made-to-order and custom-printed items are generally non-returnable unless they arrive damaged or in error, as they are produced specifically for you.

Do you ship internationally?

International availability depends on the product and supplier. Eligible countries and any applicable duties or taxes will be shown at checkout. [Confirm your current international shipping markets]