Fulfillment & Shipping FAQ

How long does it take for my order to ship?

Production time and shipping transit time are separate. Estimates depend on the product, fulfillment partner, destination, and shipping service.

For products fulfilled by Printful, estimated production and fulfillment takes 2–5 business days before shipment. Estimated Standard transit after fulfillment is 3–4 business days for domestic shipments and 5–20 business days for international shipments. Fulfillment location varies by product availability and production method and may be outside the United States.

For products fulfilled by Tapstitch, small-volume production typically takes 3–7 business days, with shipment arranged by the 8th business day after payment confirmation. Bulk production typically takes 7–15 business days, with shipment arranged by the 16th business day. For products using USA Special Line, transit averages approximately 5 business days after shipment; Tapstitch reports approximately 95% delivered within 7 business days. These estimates exclude production time and are not guarantees. Other fulfillment routes and services have different timelines.

See our Shipping Policy for further estimates. Available shipping options and charges are shown at checkout. Contact hello@simplygloss.shop for product-specific fulfillment questions.

What is a made-to-order item?

Made-to-order products are produced after an order is placed rather than shipped immediately from ready-made stock. Production time is additional to shipping transit time. Choosing a faster shipping service does not shorten production time.

Why did my order arrive in multiple packages?

We work with multiple fulfillment partners. Products from different sources may ship separately and arrive at different times. Tracking information is provided as shipments are dispatched.

How do I track my order?

When your order ships, you will receive a shipping confirmation with tracking information. Tracking updates may not appear immediately after a label is created. An order with multiple shipments may have multiple tracking numbers.

Can I cancel or modify my order?

Contact hello@simplygloss.shop promptly with your order number and requested change. Please review our Return and Refund Policy for cancellation windows and applicable conditions. Changes after production or fulfillment begins may not be possible.

What is your return policy?

Please review our Return and Refund Policy for return eligibility, exclusions, instructions, shipping costs, and refund timelines. Contact us before sending any return. If an item arrives damaged, defective, or incorrect, contact hello@simplygloss.shop with your order number and photos so we can review the issue.

Do you ship internationally?

Available destinations and shipping options are shown at checkout and may vary by product and delivery address. Production and transit estimates vary by fulfillment route. See our Shipping Policy for details.